Passenger's guide


Checking in Luggage Unaccompanied children Persons with reduced mobility Pets Health formalities Use of your telephone in the plane Détaxe Meeting Point Restrooms

 

Air passenger rights

 

Airlines have a legal obligation to inform you about your rights as a passenger. Consult the PDF on passengers rights.

 

 


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Checking in

National flights except Paris CDG : 20 minutes before the flight time
  International flights : 30 minutes before the flight time

Checking-in times given for guidance only. Subject to changes by the airlines.



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Luggage

Strasbourg International Airport is one of the first French airports to subject luggage in the hold to 100% checking.

Prepare your luggage before you board.

To be taken into the cabin :


Laptop computers, video cameras, still cameras and film that may not be exposed to powerful X rays. Mind the maximum dimensions for hand luggage! (Lxwxh= 115 cm, 10 kg max.) At the screening point, put your hand luggage, jacket and the contents of your pockets into the baskets provided so as not to waste time going through the walk-through detector several times.

To be carried in the hold :


Sharp and blunt objects, including small nail scissors, nail files, pocket knives. Otherwise, you may have to leave them at the screening point!

Medical and cosmetic aerosols may be taken into the cabin, but tear gas canisters must be checked into the hold.

The same applies to hunting and sports firearms. These may weigh up to 5 kg and shall be securely packed and reported upon checking in.

The amount of luggage allowed in the hold varies as the airline and the flight class. In general, it should not exceed 20kg in Economy Class, 30kg in Business Class, and 15kg for charter flights. Contact your airline for details.

New security rules applying to liquids, gels, creams, pastes and aerosols.


Lost or damaged bags


Contact the last airline you used. At Strasbourg Airport, the representative airlines are :

  • Air France
    (for Air France, Hop!)
    Phone : + 33 1 55 69 84 68
  • Aviapartner
    (for Aegean, Brussels Airlines, Czech Airlines, EasyJet, Iberia, Royal Air Maroc, Sunexpress, Tarom, Transavia.com, Tunisair)
    Phone : + 33 3 88 64 67 93
  • MAP Handling
    (for Volotea, Ryanair)


Make sure you retain your airline ticket with the baggage receipts attached. The representative company will need this ticket to deal with any problem concerning your baggage.

 



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Unaccompanied children

Between the ages of four and eleven inclusive children may travel on their own as UMs (Unaccompanied Minors).

A UM must be accompanied to the check-in desk. He/she will be given a special UM bag to be kept throughout his/her trip. The childÕs flight ticket, identity documents, parent's authorisation to travel, an identity card to be filled in giving the name and address of the person collecting the child at the arrival airport, will be placed in the bag. The person collecting the child must present his/her own identity documents.

The child will be looked after by the airline staff who will accompany him/her during the embarkation and during the flight and on debarkation.



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Disabled person with reduced mobility


When you book your tickets, remember to inform your airline or travel agent of:


  • The type of disability (reduced mobility, sight or hearing impairment etc.), the degree of assistance required and your special needs during the flight, in order to benefit from the services that are indispensable throughout your journey.

  • The international code corresponding to the degree of assistance required in accordance with the international classification is:

    • WCH R : (Wheelchair Ramp) You only need a wheelchair to cover longer stretches but can walk up stairs without any assistance.

    • WCH S : (Wheelchair Steps) You cannot walk up stairs but can walk shorter distances on foot without assistance.

    • WCH C : (Wheelchair Carry) You always need a wheelchair and cannot move around in the cabin without assistance. You have your own wheelchair with you.

    • BLND : You are blind or your sight is impaired.

    • DEAF : Deaf, hearing is impaired or deaf and dumb.

    • DPNA : Person with intellectual or behaviour disorder who needs assistance.

Depending on the degree of independence and the flight time, preliminary medical consent may be required.

As of 26 July 2008, any passenger with reduced mobility is entitled to the assistance described in European Regulation (EC) No; 1107/2006.

Definition
  • “Disabled person or person with reduced mobility means any person whose mobility when using transports is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers”.

Meeting point at the airport
  • A special PRM meeting point is set up in the public area.

Quality indicators at Strasbourg Airport
    • For departing pre-booked (by an airline or tour operator) PRM passengers at least 48 hours prior to flight departure :
       10 minutes waiting time for 90%
       20 minutes waiting time for 100%

    • For departing non pre-booked PRM passengers within delays:
       30 minutes waiting time for 90%
      45 minutes waiting time for 100%

    • For arriving pre-booked (by an airline or tour operator) PRM passengers at least 48 hours prior to flight departure:
      95% immediately disembarked after the last passenger
      100% disembarked within 5 minutes after the last passenger

    • For arriving non pre-booked PRM passengers within delays:
      90% disembarked within 10 minutes after the last passenger
      100% disembarked within 15 minutes after the last passenger

Assistance on departure:
    • Can only be guaranteed if the passenger presents himself at least one hour before the scheduled departure of his plane at the check-in desk, or at least two hours before his  plane is due to take off at the special PRM meeting point.

  • If the above mentioned terms are not respected, the Strasbourg International Airport will make every reasonable effort to help passenger with reduced mobility board his flight in time but without guarantee of success.

Suggestions and Complaints
    • Please contact the following e-mail address for any suggestions or complaints:
      Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.

Info phone
  • For any information, please dial +33 3 88 64 67 82

Access to the airport :


  • Shuttle train
    >> Shuttle schedules
    Information : 0 891 67 00 27 (0,23€/mn)

  • GIHP Alsace
    A special needs transport service is available every day from 6.15 a.m. to 11.30 p.m. For information, call + 33 3.88.43.11.11 or
    www.gihp-alsace.org

Airport car parks



Spaces have been reserved in each car park
P0 drop off car park - 2 spaces
P1 - Bay J - 4 spaces
P3 - underground level -1 - bay D - 4 spaces
P4 - 4 spaces


At the airport



For your comfort please come to the airport one hour before the checking in time.

Check-in and sales counters



The sales counters of airlines and the check-in counters are lowered and designed specially for people in wheelchairs.

Your wheelchair



When you book your seat, please specify if your wheelchair is
- Electric or manual
- Folding or otherwise
Its weight and dimensions when folded
The type of battery cell (dry or wet)

Assisted boarding



As soon as you check in, you will be taken care of by qualified personnel and have priority access to the aircraft with a wheelchair suited to the degree of assistance needed

Services


  • Telephone :
    In departure hall 1, a telephone booth to standards is available.
  • Restrooms :
    All the lavatories in the terminal hall and in boarding rooms have restrooms accessible to disabled people.
  • Shopping :
    All the shops, bars and restaurants are accessible and will be glad to receive you.
  • Escalators :
    All the escalators are backed up by lifts accessible to wheelchairs.



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Pets



For the transport of pets please inform your airline when booking and ask for authorisation.
You will be given prices and a list of formalities to be completed that will vary as your destination. As a precaution, make sure you have the pets health certificates.
In a heated, ventilated hold : In special cases sold by the airline representatives.

  • Air France
    Phone : + 33 1 55 69 84 68
  • Aviapartner
    Phone : + 33 3 88 64 67 93
  • MAP Handling

In the hold :


In the cages sold by service companies.


In the cabin :


In a bag, subject to the approval of the airline.
(Max. weight 5 kg)



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Health formalities

Vaccinations may be required depending on the destination. Contact the airline or your vaccination centre.



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Use of your telephone in the plane

For safety reasons and to avoid possible dangerous interference with the aircrafts navigation or communications systems, passengers are strictly forbidden to use mobile phones during the flight. Some airlines offer in-flight phones.

Similarly, the use of certain electronic equipment is forbidden during take-off and landing: Walkmen, cassette/CD players.



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Tax refund

Tax refunds for items to be carried in the hold are to be obtained from Customs before the luggage is checked in.

Phone :+ 33 3 88 64 69 03 / 04



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Meeting Point

Accueil & Informations
Phone : + 33 3 88 64 67 67
Fax : + 33 3 88 64 69 32
Email : Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.



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Restrooms

Arrival area : in the basement.
Departure area : take the central lift to the right of the zone B check-in.



Prohibited items

The following items are prohibited both in the hold and in the cabin :


Cleaning products (wash power, bleach, lighter fuel), solvents, oxidisers, irritants, poisonous substances, acid (car batteries), radioactive material, magnets (compasses), explosives (ammunition, fireworks), inflammable substances (fuel oil, petrolÉ), chlorine, paint, pressurised containers, compressed gases (gas bottles, portable gas stovesÉ) aerosols (except perfumes, toilet products and medicines of less than 500 ml).

Shotguns, collectorsÕ and sporting guns may be authorised under special conditions. Check with your airline company.

Items prohibited in the cabin :


(not exhaustive list)
  • Sharp or pointed objects:


    knitting needles, Swiss knives, compasses, razors, scissors, cutters, nail clippers, screw drivers, ice-axes, É
  • Aerosols:


    all self-defence aerosols of whatever size, lacquer sprays, deodorants, aerosols of more than 500ml;
  • Firearms and any object that can be used as an offensive weapon:


    shotguns, collectorsÕ guns, knives, truncheons, weighted sticks, and all items imitating one of the above (toys);

  • Certain objects that could:

• be used as weapons:
food processors, sports equipment (bats, golf clubs, spear-guns and knives, ski poles, weapons used in martial arts, swords, foilsÉ) handcuffs, electric tools, skates, rollerblades, curtain railsÉ


• catch fire or implode
household products, packets of cigarette lighters, TV and PC screensÉ


Hypodermic needles are only allowed in the cabin on medical prescription; please warn the airline.

In conclusion :

place everything in the hold that could be considered as a weapon, even wrongly.

REMINDER

NEVER ACCEPT A PARCEL OR BAG FROM A THIRD PARTY FOR ANY REASON WHATSOEVER. NEVER LEAVE YOUR BAGGAGE UNATTENDED EVEN FOR A FEW SECONDS.
All unattended bags and parcels will be destroyed.
 

Prohibited items

The following items are prohibited both in the hold and in the cabin :


Cleaning products (wash power, bleach, lighter fuel), solvents, oxidisers, irritants, poisonous substances, acid (car batteries), radioactive material, magnets (compasses), explosives (ammunition, fireworks), inflammable substances (fuel oil, petrol), chlorine, paint, pressurised containers, compressed gases (gas bottles, portable gas stoves) aerosols (except perfumes, toilet products and medicines of less than 500 ml).

Shotguns, collectors and sporting guns may be authorised under special conditions. Check with your airline company.

Items prohibited in the cabin :


(not exhaustive list)

  • Sharp or pointed objects:


    knitting needles, Swiss knives, compasses, razors, scissors, cutters, nail clippers, screw drivers, ice-axes,
  • Aerosols:


    all self-defence aerosols of whatever size, lacquer sprays, deodorants, aerosols of more than 500ml;
  • Firearms and any object that can be used as an offensive weapon:


    shotguns, collectors guns, knives, truncheons, weighted sticks, and all items imitating one of the above (toys);
  • Certain objects that could:

• be used as weapons:
food processors, sports equipment (bats, golf clubs, spear-guns and knives, ski poles, weapons used in martial arts, swords, foilsÉ) handcuffs, electric tools, skates, rollerblades, curtain rails


• catch fire or implode
household products, packets of cigarette lighters, TV and PC screens


Hypodermic needles are only allowed in the cabin on medical prescription; please warn the airline.

In conclusion :

place everything in the hold that could be considered as a weapon, even wrongly.

REMINDER

NEVER ACCEPT A PARCEL OR BAG FROM A THIRD PARTY FOR ANY REASON WHATSOEVER. NEVER LEAVE YOUR BAGGAGE UNATTENDED EVEN FOR A FEW SECONDS.
All unattended bags and parcels will be destroyed.

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